We paid 50% deposit for 6 windows & a front door from Supaglazing and everything had faults, from windows being too small to misaligned frames and inconsistent trim used to glue over the frames. Supaglazing left screws over our drive and grass, which could have damaged our cars and caused injury.
We still can’t understand how it only took 4 hours to fit the 6 windows, even with the poor workmanship. We had to replace the windows and door from a different supplier, at our own cost, as FENSA agreed the windows were not fit for purpose. Suaglazing blamed my wife for not checking measurements, accused us of lying, trying to con them and that we had no intension of paying, even after paying 50% upfront. Supaglazing’s owner was extremely rude, aggressive and threatened to come and take the windows out, which caused a lot of destress, as I was working away from home.
A few members of staff seemed to be trying to resolve the issue, but the owner of Superglazing could only be described as totally uncooperative and in denial of any problems. After taking Supaglazing to court, which took 2 ½ years and several court appearances we got our money back with a High Court Writ.
No one should ever have to put up with kind of service and inconvenience. No doubt Supaglazing will again say this is all lies!!